Thomas James Clocks Ltd. is a privately owned, independent business. We gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law (GDPR). This privacy notice explains what you can expect us to do with your personal information when you make contact with us, or interact with our website.
We will tell you:
Some of the personal information we process including your name, your home or business address, your mobile telephone number and/or your preferred contact number and your preferred email address if you have one, is provided to us directly by you, for one of the following reasons:
We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice. We will never provide your personal data to a third party for marketing purposes.
If you have opted in for email marketing, we will send you periodical information about products which may be of interest to you. If you have consented to receive marketing, you may opt out at any time.
You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at enquire@thomasjamesclocks.co.uk, or alternatively you can click ‘unsubscribe’ in any marketing email received from Thomas James Clocks Ltd.
You have the right to ask us for copies of your personal information. This right always applies.
You have the right to ask us to rectify any information you think is inaccurate. You also have the right to ask us the complete information that you think is incomplete. This right always applies.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your information in certain circumstances.
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests.
We use data processors who are third parties who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. Your personal information will not be shared with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
If you have queries or concerns, please contact us at enquire@thomasjamesclocks.co.uk and we’ll respond.
Alternatively the supervisory authority in the UK for data protection matters is the Information Commissioner (ICO). If you think your data protection rights have been breached in any way by us, you are able to make a complaint to the ICO. The ICO Helpline number is 0303 123 1113.
When you call us, we collect Calling Line Identification (CLI) information. This means the phone number you are calling from (if it’s not withheld). We hold a log of the phone number, date, time, duration of the call, and a recording of the call. This information can be held up to 30 days.
We will not use this information for any other reason than to call you back if you have asked us to do so, if your call drops, or if there is a problem with the line.
Data that we process is in the UK. We do utilise cloud computing applications such as Microsoft Office 365 which potentially means that data may be stored outside of the UK.
We apply UK data protection law and the GDPR conditions to our processing.
When you visit www.thomasjamesclocks.com, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitors behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. As this is a third-party service, this potentially means that data may be stored outside of the UK.
We apply UK data protection law and the GDPR conditions to our processing.
If we do collect personal data through our website, we will be upfront about this. We will make it clear when we collect personal information and we will explain what we intend to do with it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
We use a cookies tool on our website to gain consent for the optional cookies that we use. Cookies that are necessary for functionality, security and accessibility are set and are not deleted by the tool. You can read more about how we use cookies, and how to change your cookies preferences, on our Cookies notice page.
Purpose and legal basis for processing: The purpose for implementing the above is to maintain and monitor the performance of our website and to constantly look to improve the site and the services it offers to our users. The lawful basis we rely on to process your personal data is either Article 6(1)(a) of the GDPR, for example when we require your consent for the optional cookies we use, or Article 6(1)(f) which allows us to process personal data when it’s necessary for our legitimate interests. For example in order to maintain the integrity of our IT systems and the continuity of our business.
The privacy notice was last updated on Friday 5th August 2022.
